Your privacy is important to us. This Privacy Policy explains in plain language what personal data kno89 collects, why we collect it, how we use and protect it, who we may share it with, and what rights you have over your own information as a player on our platform.
This Privacy Policy ("Policy") describes how kno89 ("we", "us", "our", "kno89", "the Platform") collects, processes, stores, uses, and protects the personal data of individuals ("you", "User "Player") who access or use the kno89 website at https://kno89.click and all associated services, features, and communications.
kno89 is committed to protecting your privacy and handling your personal data with care, transparency, and responsibility. We operate primarily to serve players in Malaysia — including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across all Malaysian states — and our data practices are designed to align with applicable data protection principles and standards.
By registering an account on kno89, making a deposit, or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the kno89 platform.
Plain Language Commitment: We have written this Privacy Policy to be as clear and readable as possible. Where we use technical or legal terms, we define them. If you have any questions about how your data is handled, our support team is available24/7 via live chat.
The following terms carry the meanings defined below throughout this Privacy Policy:
Any information relating to an identified or identifiable natural person — such as your name, email address, phone number, date of birth, IP address, device identifiers, and financial transaction records.
Any operation performed on personal data, whether automated or manual, including collection, recording, storage, retrieval, use, disclosure, transfer, or deletion.
kno89, being the entity that determines the purposes and means of processing your personal data.
A third party that processes personal data on behalf of kno89, such as payment service providers (e.g., Touch 'n Go eWallet, Boost, DuitNow) and identity verification service providers.
Identity verification documents submitted by a Player, including government-issued photo identification (MyKad, Passport, Driver's Licence), proof of address, and selfie verification images.
Small text files or similar tracking technologies stored on your device by the kno89 platform to enable functionality, remember preferences, and gather analytics data.
When you register an account, deposit funds, complete KYC verification, contact support, or interact with kno89 in any other way, you may provide us with the following categories of personal data:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration, KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration, account updates |
| Verification Documents | MyKad / Passport / Driver's Licence images, proof of address, selfie | KYC verification process |
| Financial Data | Payment method details (e-wallet IDs, bank account references), transaction history | Deposit and withdrawal processing |
| Account Credentials | Username, encrypted password, security preferences | Account registration and maintenance |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
When you access and use the kno89 platform, certain technical and behavioural data is collected automatically by our systems and through cookies:
Note on Malaysian Payment Data: When you deposit via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, or other supported payment channels, we receive only the transaction reference and confirmation data necessary to credit your account. Full payment credentials are processed directly by the respective payment service provider and are not stored on kno89 servers.
kno89 uses your personal data only for the purposes which it was collected and for compatible purposes where we have an appropriate legal basis. The primary purposes for which we process your data are as follows:
To create and maintain your kno89 account, process deposits and withdrawals, provide access to games and betting markets, authenticate your identity, enforce account security, and deliver the features and services you have requested.
To verify your identity and age as required by our regulatory and internal compliance obligations. KYC verification is a prerequisite for processing withdrawals and certain high-value transactions. We use your KYC data to confirm that you are who you say you are, that you are at least 21 years of age, and that you are not a Prohibited User as defined in our Terms and Conditions.
To detect, investigate, and prevent fraud, money laundering, and other illegal or prohibited activities. This includes monitoring transaction patterns, verifying the source of funds for significant deposits, and reporting suspicious activity as required by applicable anti-money laundering (AML) laws.
To administer and enforce responsible gambling tools, including deposit limits, session timers, and self-exclusion requests. We may use your gameplay and transaction data to identify patterns that suggest problem gambling behaviour and, where appropriate, proactively reach out to offer support resources.
To respond to your enquiries, resolve complaints, process refund requests, and provide technical assistance. Support communications may be recorded for quality assurance and training purposes, with records retained for a period consistent with our data retention policy.
To understand how players use the kno89 platform, identify areas for improvement, test new features, and measure the effectiveness of promotions. Analytics data is processed in aggregated or pseudonymised form wherever possible to minimise privacy impact.
To send you promotional offers, bonus notifications, and news about kno89 products and features where you have consented to receive such communications or where we have a legitimate interest in keeping you informed of relevant offers. You may withdraw consent or opt out of marketing communications at any time through your account settings or by contacting our support team.
kno89 processes your personal data one or more of the following legal bases:
kno89 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your data is shared only as described in this section and only to the extent necessary for the stated purpose.
We share personal data with carefully selected third-party service providers who process data on our behalf, including:
All third-party processors are bound by data processing agreements requiring them to process your data only on our instructions and to implement appropriate security measures.
kno89 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required by applicable law, a valid court order, or a lawful regulatory directive. We will take reasonable steps to notify you of such disclosures where we are legally permitted to do so.
In the event that kno89 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred as part of that transaction. We will take reasonable steps to ensure that any successor entity honours the privacy commitments made in this Policy.
kno89 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Contractual and legal compliance |
| KYC Verification Documents | Duration of account + 5 years after closure | AML regulatory requirements |
| Transaction & Financial Records | 7 years from transaction date | Financial regulatory and tax compliance |
| Support Communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Evidence of consent basis |
| Technical & Usage Logs | Up to 13 months from collection | Security monitoring and analytics |
Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or court order, we will retain it until the matter is fully resolved.
Cookies are small text files stored on your device when you visit the kno89 platform. They enable the platform to remember your preferences, maintain your login session, and gather analytics data about how the platform is used. Similar technologies, such as local storage and session storage, may also be used for related purposes.
You can control non-essential cookies through your browser settings at any time. Most modern browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the kno89 platform. For further guidance on managing cookies, please refer to your browser's help documentation.
kno89 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Important: While kno89 takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect that your account has been compromised, please contact our support team immediately.
As a user of kno89, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to all valid requests within a reasonable timeframe.
You have the right to request a copy of the personal data kno89 holds about you, together with information about how it is being used.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Account details can also be updated directly in your profile settings.
You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Note that legal retention obligations may limit this right.
You have the right to request that we restrict the processing of your data in certain circumstances, such as while you contest the accuracy of data we hold.
Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, machine-readable format suitable for transfer to another service.
You have the right to object to processing of your personal data carried out on the basis of our legitimate interests, including direct marketing communications. Objections to marketing are always honoured promptly.
Strict 21+ Age Policy: kno89 is an adult gaming platform strictly limited to individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from any under the age of 21.
If kno89 discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, we will take immediate steps to suspend the associated account, delete the relevant data as far as is legally permissible, and return any deposited funds in accordance with our account closure procedures.
If you believe that a minor has registered an account on kno89 using false age information, please contact our support team immediately so that we can investigate and take appropriate action. We take underage gambling prevention extremely seriously and implement age verification checks as part of our standard KYC process.
The kno89 platform may contain references to or integrations with third-party services — including payment providers such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and others — for the purpose of processing transactions. These third-party services operate under their own privacy policies and terms of service, which are independent of kno89.
kno89 is not responsible for the privacy practices, data security measures, or content of any third-party service. We encourage you to review the privacy policies of any third-party provider with whom you interact when using the kno89 platform, particularly in the context of payment processing, to understand how your data is handled outside of our direct control.
kno89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.
Where changes to this Policy are material — for example, where we introduce a new purpose for processing your data or a new category of data sharing — we will take reasonable steps to notify registered players in advance via email or an in-platform notification. For minor or clarificatory updates, we will update the Policy without individual notification, and your continued use of the platform after any update constitutes acceptance of the revised Policy.
We recommend that you review this Privacy Policy periodically to stay informed of how kno89 is managing your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by kno89, please contact us through any of the channels below. We are committed to responding to all data-related enquiries promptly and professionally.
Data & Privacy Email:
[email protected]Live Chat:
Available 24/7Response Time:
Within 5 Business DaysPlease mark any data subject access requests, erasure requests, or other formal rights exercises clearly in your message subject line as "Privacy Request — [Your Name]" so that our team can prioritise and route your request correctly.
A quick overview of the practical steps we take every day to keep your data secure and your privacy intact.
Every data transmission between your device and kno89's servers is protected by 256-bit SSL/TLS encryption. This applies to account logins, deposits, withdrawals, and all live chat communications.
kno89 does not sell, rent, or trade your personal data to any third party for marketing or commercial gain. Your data is shared only with service providers who need it to deliver the services you've requested.
We apply data minimisation principles — collecting only the data that is genuinely necessary to operate your account, process transactions, and comply with applicable legal obligations. No unnecessary profiling.
You have the right to access, correct, export, or delete the personal data kno89 holds about you. Requests are handled promptly, and we'll always let you know if there are legal constraints on fulfilling a particular request.
We don't keep your data indefinitely. All personal data is subject to defined retention periods, after which it is securely deleted or anonymised. Retention periods are based on legal requirements and genuine business need.
Identity documents submitted for KYC verification are handled with the highest level of care. Documents are encrypted at rest, access is restricted to authorised compliance personnel only, and they are never shared with unauthorised parties.
Our support team is available 24 hours a day to address any privacy or data protection questions you may have. You can also read our full Terms and Conditions or visit our FAQ for additional information about how kno89 operates.
For players aged 21 and above only. Please gamble responsibly. Gambling involves risk.